Dunning Block
A dunning block pauses dunning for a customer or for a single OPOS Case. Use it when you must stop reminders temporarily without deleting the dunning plan — for example disputes, goodwill holds, or manual collection follow-up.
Two levels
| Level | Scope | Origin on the case | Typical use |
|---|---|---|---|
| Customer dunning block | All OPOS Cases of that customer | DEBTOR | Stop dunning for the whole debtor |
| OPOS Case dunning block | One OPOS Case only | OPOS_CASE | Stop dunning for a single open-items case |
Precedence
- An active customer dunning block overwrites OPOS Case dunning blocks for that customer’s cases.
- On the OPOS Case you see
dunning.dunningBlockwithactive, optionalnote, andorigin(DEBTORorOPOS_CASE).
Tenant-wide Pause Dunning issuance (under OPOS dunning settings) is different: it pauses sending for the whole tenant while plans still continue. Dunning block is customer- or case-specific. See OPOS Case Dunning.
What happens while a block is active
- Due dunning actions for the blocked case(s) are not issued.
- The Dunning Plan remains; deferred steps resume from the unblock date according to remaining intervals.
- Payment collection / Payment Intents are not automatically cancelled by a dunning block alone.
Set a dunning block in the webportal
On an OPOS Case
-
Open the OPOS Case.
-
Activate or deactivate Dunning block via the following icon on the top
-
Optionally add a short note (reason), max. 100 characters.
On a Customer
-
Open the customer.
-
Activate or deactivate Dunning block via the following icon on the top
-
Optionally add a note.
When the customer block is active, it applies across the customer’s OPOS Cases (origin DEBTOR).
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Updated about 1 hour ago